After-sales policy

At regaliarwatches, your satisfaction is our top priority. We provide reliable after-sales service to ensure you shop with confidence.

Factory Direct Supply: Enjoy wholesale-level prices even if you purchase only one watch.

Movement Warranty: Up to 3–5 years warranty (depending on model).
Lifetime Repair Service: We provide ongoing repair support to keep your watch in perfect condition.
Replacement Parts Worldwide: Need a strap, clasp, or movement parts? We can ship genuine replacement parts globally at any time.

30-Day Return & Exchange Policy: You can return or exchange your order within 30 days after receipt.
Refunds: Refunds are processed within 5–7 business days after we receive and inspect the return.
Return Shipping: If you have purchased shipping insurance, we will cover the return shipping costs. If you have not purchased shipping insurance, you will need to bear the shipping costs yourself. The return shipping costs are generally $20-30.

Fast & Secure Shipping: All orders are shipped from Hong Kong via FedEx, with insurance included.
- FedEx (Priority Shipping) – our primary logistics partner, delivering most orders within 7–15 business days.
- Alternative Couriers – in some cases, depending on destination and customs clearance, we may use DHL, 4PX (递四方), or other reliable international couriers to ensure safe and fast delivery.
3–7 Days Worldwide Delivery: Most countries receive orders within a week.
Tracking Support: Every order comes with a FedEx tracking number.

24/7 Customer Service: Our team is always here to assist you via Email & WhatsApp.
Order Protection: If your order is lost, held by customs, or arrives damaged, we will resend your watch for free.